TERMS & CONDITIONS
DISCLAIMER, ACKNOWLEDGEMENT AND WAIVER OF LIABILITY
The services that Heavy Eyes Happy Hearts Sleep Consulting provides are not intended to replace or supplement the medical advice that you receive before, during or after your work together. You agree that none of the advice that Heavy Eyes Happy Hearts Sleep Consulting provides shall be considered medical advice nor should the advice be relied upon as medical advice. You should always seek the advice of your medical practitioner. Therefore, you should consult with your personal physician or other health care professional if you have any healthcare related questions or concerns before embarking on a new sleep program. If a medical problem appears or persists, do not disregard or delay seeking medical advice from your personal physician or other qualified healthcare provider. Accordingly, your Sleep Consultant expressly disclaims any liability, loss, damage, or injury cause by information provided to the client.
I understand that the services, programs and classes offered by Heavy Eyes Happy Hearts Sleep Consulting are voluntary. I acknowledge that injuries, accidents or other complications associated with products or services may result from my participation. I will consult my physician if I am concerned about any of the risks to my child’s health or well-being that may result from my participation of services with Heavy Eyes Happy Hearts Sleep Consulting. I acknowledge that it is my responsibility to follow instructions for any service provided or purchase I make, and to seek help from Heavy Eyes Happy Hearts Sleep Consulting if I have any questions. I understand that there is no guarantee that my work with Heavy Eyes Happy Hearts Sleep Consulting will resolve my need and understand my commitment and accountability involved. I knowingly and voluntarily agree to waive and release Heavy Eyes Happy Hearts Sleep Consulting, its employees, and representatives from any and all claims of liability or demands for compensation that I may acquire during my time working with Heavy Eyes Happy Hearts Sleep Consulting.
PAYMENT, CANCELLATION & REFUND POLICY:
Payment is required in full before you receive access to services.
If, for any reason you require a refund, please contact us to discuss a fair arrangement. No refund will be given after 30 days of access to course materials.
Consulting services are non-transferable to another party, without the written permission of Heavy Eyes Happy Hearts Sleep Consulting.
In the unlikely event that the sleep consultant is injured or becomes too ill to perform services, Heavy Eyes Happy Hearts will make every effort to secure a suitable replacement consultant. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the package. If the client does not want Heavy Eyes Happy Hearts to find a replacement, the contracting party may choose to receive a partial refund for time unused instead.
You will have unlimited access to course materials for the first 3 months after purchase. At the 3 month mark you will be asked if you wish to unlock an additional 3 months for personal use, or give the course to a friend for them to use for 3 months. There are PDFs you may download for lifetime use, and you are welcome to remain in our exclusive Facebook group. If more time is needed due to extenuating circumstances please email email@example.com to make a fair arrangement.
During the process of your work with Heavy Eyes Happy Hearts Sleep Consulting, you will be provided with information and action plans; this information is the exclusive property of Heavy Eyes Happy Hearts Sleep Consulting. You agree not to disclose any such information to any person for whom this information was not meant for.
Heavy Eyes Happy Hearts Sleep Consulting will maintain the confidentiality of all client information (except where legal duty to report applies), including client names, files and records. You give Heavy Eyes Happy Hearts Sleep Consulting permission to discuss your case with other professionals should the need arise in order to provide you with the best strategies and service possible.
AVAILABILITY AND RESPONSE TIME:
Heavy Eyes Happy Hearts Sleep Consulting will respond to e-mails in a timely manner Monday to Friday. However, there may be occasions where response will be closer to 24 hours of the time the email was originally sent. Email is not checked or sent on Saturday and Sunday.
Tracking your child’s sleep is mandatory if you wish to have accurate phone support. This information is used to offer best advice and recommendations related to your child’s sleep. Phone calls are restricted to Tuesday/Wednesday/Thursday between 10:00 am and 2:30 pm PST.
Please do not text, or facebook message Lara Rabb personally. Email is the preferred form of communication with Heavy Eyes Happy Hearts Sleep Consulting Ltd. Lara Rabb will not reply via text message.
Known phone and email unavailability dates: December 24, 25 & 26, January 1st, February 27th – March 3rd.
Since I know people usually skim terms and conditions (myself included)… just making sure you have read the conditions that I consider to be the “top 5” for sleep success.
1. Results are entirely dependent on commitment from caregivers to follow consistently the plan outlined by Heavy Eyes Happy Hearts Sleep Consulting on a daily basis. (You got this, but.. trust me friends!)
2. I acknowledge that it is my responsibility to follow instructions for any service provided or purchase I make, and to seek help from Heavy Eyes Happy Hearts Sleep Consulting if I have any questions.
3. Support calls cannot be cancelled or rescheduled less than 24 hours in advance. Email is not checked on Saturday and Sunday.
4. Tracking your baby’s sleep is mandatory (not just a nice idea) if you wish to discuss your child’s sleep in detail over the phone in support calls. This information is used to offer best advice and recommendations related to your child’s sleep.
5. Please do not text, or Facebook message Lara Rabb personally. Email is the preferred form of communication with Heavy Eyes Happy Hearts Sleep Consulting Ltd (I have 2 kids friends – just making sure when we talk, I am focused on YOU!).
Looking forward to supporting you. Communication is key – hence everything you just read. Now, let’s get your family more sleep.
I, the undersigned client, hereby warrant that I am competent to contract in my own name. I confirm that I have read the herein agreement prior to its execution and I am fully familiar with the contents thereof. This agreement shall be binding upon me and my heirs, legal representatives and assigns.
I agree to the terms and conditions of this contract.